Return & Exchange Policy
Items purchased from our online store can be exchanged for which you can contact our customer services, (via phone call, WhatsApp, email, Instagram, FB) mabsh allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:
- The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 48 working hours of delivery of the purchased item;
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
- The item is in its original packing and the tag is intact.
- It has no emits, odors, perfume scents, stains or anything which suggests the item was used or washed.
- If an item bought on regular price goes on sale, it will be exchanged at sale price.
- No refund claim over exchange can be made on discounted/sale products.
- Company’s decisions on claim and exchange will be considered as final.
- Due to the differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
- The customer will be responsible for bearing the cost of transportation involved in exchange & return case.
- No Exchange is applicable over items at Clearance Sale.
- Purchased item may only be exchanged once.
- Exchange shall only be entertained if the customer wants to exchange within the same category depending upon the availability of the sizes & stock.
Exchange charges are Rs. 500/- (Includes pick up – Returned Item & delivery – Requested Item). However, you can get free exchange from our warehouse.
All claims will be entertained in 15 days’ time from the date of request received.
All claims will be entertained in 15 days’ time from the date of request received.
mabsh strictly follows ‘No refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
ORDER CANCELLATION POLICY
mabsh believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
HOW TO REQUEST FOR AN ORDER CANCELLATION?
mabsh believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
HOW TO REQUEST FOR AN ORDER CANCELLATION?
To request for an order cancellation please email us the order # with product name, and issue at mabsh.pk@outlook.com and our customer care agent will get in contact with you. Alternatively you can Contact us on +92 324 6227474 from Monday to Saturday between 10:00 am - 6:00 pm (Pakistan Standard Time).
You may cancel your order at any time before the order has been processed. Once the product has been shipped, you will receive the tracking information and our "Exchange Policy" will apply.
mabsh may cancel orders for any reason. Common reasons include: the item is out of stock, price errors or no response from the customer.
You may cancel your order at any time before the order has been processed. Once the product has been shipped, you will receive the tracking information and our "Exchange Policy" will apply.
mabsh may cancel orders for any reason. Common reasons include: the item is out of stock, price errors or no response from the customer.
Cancellations will be considered only if the request is made within 24hours of placing an order. However, the cancellation request will not be entertained if we have initiated the process of shipping after confirmation from customer.
There is no cancellation of orders placed under the Same Day / Express Delivery category.